1. Booking & Operator
   • All Queenstown private lesson bookings are made through NZSki.
   • Lesson start times, durations, prices, rescheduling, refunds, and all other terms and conditions are set by NZSki.
   • SnowChaser has no control over daily operational decisions made by NZSki, including final instructor assignments, mountain operations, or lesson schedules.

2. Pricing

1. • Prices listed are for private lessons at Coronet Peak and The Remarkables Snowsports School, Queenstown NZ – Winter 2025.

3. Third-Party Providers

1. • SnowChaser may work with other third-party providers and facilitate reservations on your behalf.
   • Each provider’s own terms and conditions, including cancellation and refund policies, apply.

4. Fees & Non-Refundable Charges

1. • SnowChaser Booking fees, service fees, transaction charges, and concierge fees are non-refundable.
   • Short-notice changes of mind or circumstances do not guarantee a full refund.
   • Refunds are considered on a case-by-case basis, depending on the third-party provider involved.

5. Travel Insurance

1. • SnowChaser strongly advises all international guests to have comprehensive travel insurance to cover potential losses from disrupted travel plans.
   • Some travel insurance policies require specific ski, snowboard, or adventure activity add-ons—please check the policy terms with your insurance provider.

6. Liability & Legal Notes

1. • SnowChaser acts as a booking agent and facilitator; liability for lessons, equipment, or operational matters rests with NZSki or other third-party providers.
   • Customers agree to comply with all applicable NZ laws and the terms set by the providers.

   • Force Majeure

     • SnowChaser is not liable for failure to perform obligations due to events beyond our control, including natural disasters, strikes, government restrictions, or mountain closures.

     • Customers will be notified as soon as practicable in the event of force majeure.

7. Additional Recommendations for Guests

1. • Always keep your booking confirmations from NZSki and any third-party providers handy. These include important details such as booking references and contact information.
   • For NZSki lesson queries, changes, or refunds:
     • NZ Freephone: 0800 697 547
     • Australia Freephone: 1800 365 696
     • International: +64 3 450 1970
     • Email: info@nzski.com
   • For Snopro rental queries, changes, or refunds:
     • Phone: +64 3 450 0075
     • Email: rentals@snopro.co.nz

Instructor choice:

Private ski or snowboard lessons in Queenstown are booked directly through NZski. SnowChaser instructors work as employee instructors of NZski, who run both Coronet Peak and The Remarkables ski areas.  SnowChaser will refer a particular instructor for lessons, based on the information we have received about availability at the time of booking. Most often, your instructor won’t change, and depending on availability you should have the same instructor throughout your booking,  However, this is not always possible due to scheduling conflicts. As such, requested instructors cannot be guaranteed. Occasionally scheduling issues, injury or illness will require a change to your assigned instructor, this is a normal occurrence in the ski industry and may not be grounds for a refund. Nzski will look at individual cases, but they do not usually refund for no-shows or change of mind due to instructor change. Snowchaser has no control over final instructor scheduling decisions made by NZski. All care is given to make sure each booking is scheduled appropriately.

Prices

Prices are for private lessons at Coronet Peak Snowsports School Queenstown  2025 winter.  Prices are correct at the time of publishing but are subject to change.  

Sometimes a lesson price quote will include transaction fees, concierge or booking fees, which are non-refundable. Or the price may be included, but not itemised in larger package quote. 

Rescheduling

If you change your mind about a lesson at short notice, rescheduling is sometimes possible, depending on availability, this is less likely during peak times.  This must be requested 72 hours before the start of your first booked lesson. SnowChaser must be informed beforehand by email and by phone call. Rescheduling will incur a minimum $50 admin fee. Large changes to bookings will require a larger fee. 
For large bookings and packages, 5 full days’ notice is required for date changes.

Refunds for cancellations

For casual lesson only bookings :

If you have booked directly with NZski and requested a SnowChaser instructor, you will need to seek refunds directly from them. 

If you have paid for your lessons via Snowchaser: 

Small lesson only bookings: To cancel a private lesson booking,  and receive a refund of lesson costs, you will need to cancel by email, 5  full days before the time of your first lesson booking.  This is to allow time for refunds to be sought on your behalf.  For cancellations between 5 days and 72 hours before the start time of your first booked lesson, you may receive a 50% refund, of the cost of your lessons only.  Within 72 hours there will be no refund offered. Booking fees, transaction charges and concierge fees are non-refundable. 

For package bookings such as our Superior Mountain Experience, or our Standard Mountain Package:

Full payment is required 30 days prior to your booking start date. 

After the proposal is accepted and a 15% deposit paid, a cancellation will require notification by email and phone -if short notice. The 15% deposit is non-refundable, however you may receive a refund minus 15% if cancellation is made up to 30 days prior to the booking date, and a 50% refund of the remainder of the package price if cancellation is made up to 5 full days before the start of the booking.

Within 5 days of the start of the booking no refund will be issued. In this case rescheduling may be possible -availability depending.

No refunds will be issued for missed lessons due to weather conditions, or no shows. Rescheduling is not available for no shows without prior agreement.

Mountain closed days:

If the mountain your lesson is booked at does not open and your lesson cannot be rescheduled. Nzski refund T’s&C’s  will apply. (This does not include SnowChaser concierge fees, booking/admin fees or transaction charges.) Nzski will refund lessons costs for closed days, however your rental equipment and lift passes are transferable, but not refundable. 

SnowChaser has no control over daily operational decisions made by NZski.

We recommend travel insurance to cover your loses in the event of cancelled travel plans.

1. Booking & Operators
   • SnowChaser works with a number of local, private transport companies.
   • The specific company assigned to your booking will depend on availability, the package you have selected, and the arrangement that best suits your needs.
   • Prices vary depending on whether you select set times or request a more flexible service with driver on call and optional extras.

2. Third-Party Terms

1. • Each transport company operates under its own cancellation policy and terms & conditions.
   • Please contact us for the specific details applicable to your booking.

3. Mountain Closed Days / NZSki Operational Decisions

1. • Private transport providers operate independently of NZSki. They are not obligated to provide refunds due to NZSki operational changes, mountain closures, or lesson cancellations.
   • Some transport packages allow you to repurpose the vehicle and driver for alternative use on the day booked.
   • SnowChaser recommends booking flexible transport options to maximize the use of your vehicle and driver if unexpected changes occur.

4. Travel Insurance Recommendation

1. • We strongly advise guests to obtain comprehensive travel insurance that covers disruptions to travel plans, including vehicle hire, transport services, and activity changes.

If your flights are cancelled, or you need to cancel or reschedule your trip for another reason, please contact SnowChaser before reaching out to NZSki or Snopro. Whatsapp +64212259553  snowchasernz@gmail.com Rescheduling your lessons or rentals can affect other SnowChaser bookings, such as transport arrangements or instructor choice, so letting us know first helps us coordinate and make changes smoothly.

Please note that many parts of your booking, such as ski lessons, lift passes, and some rentals, are operated by NZSki or Snopro, and their own cancellation and rescheduling policies apply. SnowChaser cannot control, refund, or reschedule these products on your behalf.

If you need to request a refund or make changes:

1. Check your confirmation email from NZSki or Snopro. It contains your booking reference, dates, and sometimes extra contact details that will help your request.
2. Contact the operator directly with your booking information and reason for cancellation:

NZSki (lessons, lift passes, rentals, etc.)

• NZ Freephone: 0800 697 547
• Australia Freephone: 1800 365 696
• International / Overseas: +64 3 450 1970
• Email: info@nzski.com

Snopro (rental equipment bookings)

• Phone: +64 3 450 0075
• Email: rentals@snopro.co.nz

3. Include in your email or call:

1. • Booking reference number
   • Name on the booking
   • Travel dates / lesson or rental dates
   • Reason for cancellation or change (e.g., flight cancelled)

4. Follow the operator’s instructions for refunds or rescheduling.

Important: We strongly recommend having comprehensive travel insurance that covers flight cancellations, transport disruptions, or mountain operational closures.