Yes, we can book in your ski or snowboard lessons, assign a suitable, experienced instructor. Arrange your ski passes, rental equipment, and private transport. All or part of the above. 

We can invoice you directly, and make all the reservations on your behalf.

This service incurs concierge/booking fees.

See our new Superior Mountain Experience Package here

• Quality rental equipment delivered and fitted to your accomodation.
• Door to door premium mountain transfer with driver. 
• Hand picked, experienced, professional ski and snowboard instructors will meet you on arrival at the mountain, and look after you all day. 

Best as a multi day experience, choose to ski for a few days, or a week. Rest days can include bespoke sightseeing

No, you must either all ski or all snowboard in the lesson. You can book another instructor if some of your group want to learn a different activity. The instructor needs to demonstrate on the same equipment as you.

Everyone learns at a different pace, however the majority of people should achieve a novice level of skiing over a few days. You could have an initial goal of being able to make in control turns down a green slope, off the chair lift, over a 2-3 day period. One half day lesson is insufficient to learn to ski. You will not be taken up the chair lift in that time.  Full day lessons are best and give you a good chance of progressing to turning on day one, especially if you are a group. Only have one day? Make it a full day private lesson. 

A good initial learn to ski plan would be to book 2-3 full days of lessons.

A very young child needs one on one attention. They often need to be physically supported by the instructor to get started. It is not always best to teach adults to ski at the same time as a very small child. So we usually recommend you book a second instructor for your small children; or a child 5 years and under, can be booked into Skiwiland childcare, which includes a  ski lesson.

If you have adult support for the child, (who are not skiing, themselves), then thy can have some learning time with the instructor, and then be cared for while the adults learn separately. This is only possible for full day lesson booking. 

Mixed ages or ability in a lesson can be false economy. Best to have seperate instructors for children and adults.

Private Transfer |Self Drive | Ski Bus

*For peace of mind,  and a relaxed start and end to your day, we recommend booking with one of our excellent local private transport companies. Door to door service. Luxury and standard options.  Driver can be on call and help with your equipment. Day trip add ons and airport transfers also available. 

Our top tier option has your car and driver on call for 12 hours per day for each day of your Queenstown visit, – includes airport transfers.

*Self driving is suitable if you are a confident driver. You must carry chains incase of snowfall. It’s worth practising before you come up the hill if snow is forecast.

Leave town before 7.30 in July.  To make sure to get a car park and not miss your lessons.

*You can book the NZski bus, however for a 9am lesson you must be booked on the 7.30am bus. In July this gets booked out early in the season, and so may not be available. The ski bus will involve a walk to the snow centre. Be dressed for standing outside. We do not make ski bus bookings on your behalf.

If you are on a SnowChaser Superior Mountain Experience, you will be meet by your instructor on your arrival to the ski field, or other personal arrangements will be made.

If you are on a standard mountain package, or lesson only booking, Unless you have made a prior arrangement, you will meet your instructor at the private coaching flag. 5 mins before the lesson start time.

At Coronet Peak -up the stairs outside, to the right, past the racks, past the trampoline.

At The Remarkables– up stairs from inside, in front of ski racks,  out on snow.

Yes! We have instructors who are qualified to teach at all levels, first timer to expert, on and off piste. We can match you with the best person to extend your skills and help you reach your goals. Working on your skills each season is very important for personal enjoyment, injury prevention, and longevity for your future skiing life.

Waterproof outerwear, gloves, eye protection, and helmets are required. Goggles are best, but sunglasses are ok for first timers. Ski helmets are essential -these can be hired as part of your equipment rental. Full ski outerwear clothing can also be hired. (Gloves and goggles cannot be hired).  For our full Snowchaser clothing guide, get in touch by email. 

Lift passes and rental equipment are an extra cost.  We can arrange these for you as part of our booking concierge service,
We can link you to quality rental, ski or snowboard equipment, either picked up in town, or fitted and delivered to your accomodation with our preferred company. The equipment is then picked up again from you at an agreed time at end of your trip.

*With our Superior Mountain Experience Package, your equipment will be delivered and fitted at your accomodation. Lift passes will be given to you on arrival at the mountain by your instructors or ski concierge.

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If your flights are cancelled, or you need to cancel your trip due to another reason, please contact SnowChaser before reaching out to NZSki or Snopro. Rescheduling your lessons or rentals can affect other SnowChaser bookings, such as transport arrangements or instructor choice, so letting us know first helps us coordinate and make changes smoothly.

(Check our Terms and Conditions of further information about SnowChaser refund policies for fees and charges etc)

Please note that many parts of your booking, such as ski lessons, lift passes, and some rentals, are operated by NZSki or Snopro, and their own cancellation and rescheduling policies apply. SnowChaser cannot control, refund, or reschedule these products on your behalf.

If you need to request a refund or make changes:

1. Check your confirmation email from NZSki or Snopro. It contains your booking reference, dates, and sometimes extra contact details that will help your request.
2. Contact the operator directly with your booking information and reason for cancellation:

NZSki (lessons, lift passes, rentals, etc.)

• NZ Freephone: 0800 697 547
• Australia Freephone: 1800 365 696
• International / Overseas: +64 3 450 1970
• Email: info@nzski.com

Snopro (rental equipment bookings)

• Phone: +64 3 450 0075
• Email: rentals@snopro.co.nz

3. Include in your email or call:

1. • Booking reference number
   • Name on the booking
   • Travel dates / lesson or rental dates
   • Reason for cancellation or change (e.g., flight cancelled)

4. Follow the operator’s instructions for refunds or rescheduling.

Important: We strongly recommend having comprehensive travel insurance that covers flight cancellations, transport disruptions, or mountain operational closures. This ensures you’re protected for unexpected events outside your control.